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Team Leader After Sales

We’re hiring – join our finance team!

Who we are

German Imaging Technologies (GIT) Dubai LCC is the first and only fully licenced recycler and manufacturer of toner cartridges and refurbished printers. We serve our clients across the Middle East and Africa since 1999 from our offices in Germany, U.A.E. and Kenya.
We follow the Agile management methodology with a strong focus on core purpose, BHAG and core values as our guiding principles.
With our products and services, we help our clients save money and the environment without compromising on reliability.
We are proud to be a manufacturer of sustainable product in an industrial area.
One of the Top 10 UAE companies to work for by CEO Insights Magazine 2021 – https://www.ceoinsightsindia.com/magazine/best-uae-companies-to-work-for/november-2021-issue.html

Your function

Team Leader After Sales, based in Dubai, U.A.E.

Job purpose

Ensure we don’t lose any clients, and if we do so, it should never be a surprise to us.

What we expect

  • 5 top client visits weekly
  • NPS scoring with a score of 60 and above (10 clients weekly)
  • Generate service revenue as per quarterly target together with team
  • Visit new clients that meet ideal customer profile within 3 days of delivery
  • Manage and develop a team of 3 technicians and 1 customer service rep against score card delivery and core values
  • Monitor and deliver critical KPI (# of unique transactions, 4 hr response, 8 hr resolution)

Who you are

  • University graduate (Technical degree, B.tech or computer science / IT)
  • 5 years work experience in after sales (3 years min as team leader)
  • Technical background in printers / IT of advantage
  • High on EQ, active listening skills, integrity, curiosity
  • You are a people’s person

Find out more about us at